Designing to integrate AI into personalised government services CYB’s Senior Service Designer Erlend Prendergast writes about how government can provide more personalised AI-enabled services with smart design decisions 1 May 2025 Large Language Models AI Service design
What I learned conducting user research for an AI service Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service 24 Jul 2024 Research Ops Research Philosophy User Research
Using AI as a “smart beginner” to quickly solve technical problems CYB’s Associate Transformation Lead, David Farrell, writes about using CYB’s integrated version of ChatGPT to help circumvent a project roadblock 14 Jul 2023 AI Chat GPT
AI, ChatGPT and Bing – what is the future of content? With AI promising to revolutionise how we work and live, CYB’s Head of Content Shaun Curran considers what the rise of technology like ChatGPT means for content 13 Mar 2023 Chat GPT AI
