Designing to integrate AI into personalised government services CYB’s Senior Service Designer Erlend Prendergast writes about how government can provide more personalised AI-enabled services with smart design decisions 01 May 2025 Large Language Models AI Service design
The importance of research and user-centred design in healthcare Drawing on her experience of the healthcare sector, CYB’s Lead User Researcher Anita Chandra writes about how the NHS can benefit from putting research and UCD at its centre 02 Apr 2025 Healthcare NHS Service design
A Christmas letter, 2024 Founder/Managing Director Ben Stewart reflects on an eventful and successful year for CYB, and looks forward to 2025 18 Dec 2024 NHS AI in Government Large Language Models AI Government digital
Problem Lenses: How and when should I use AI? - Part 3 Part 3 of Ali Salaman’s three-part series looks at how businesses can use AI to explore ideas and manage knowledge with large language models 21 Nov 2024 Large Language Models
Problem Lenses: How and when should I use AI? - Part 2 Part 2 of Ali Salaman’s three-part series explores the potential for AI to help businesses with process automation and optimisation, promote ethical choices and translate text 20 Nov 2024 AI in Government Large Language Models
Problem Lenses: How and when should I use AI? - Part 1 Part 1 of Ali Salaman’s three-part series looks at how AI could help businesses automate repetitive tasks, support complex decisions and generate insights from unstructured data 19 Nov 2024 Large Language Models AI in Government
What is it like to roll out a digital service to every country in the world? Working on a service that requires a global rollout is exciting - but also full of obstacles. CYB’s Associate Project/Delivery Manager Ros Vaughan writes about her experience 24 Oct 2024 Government digital Service design Transformation
Webinars, a MeetUp and DL100 award nominations: CYB at Digital Leaders Week Caution Your Blast have plenty of activity scheduled during DL Week from 14th-18th October – here’s everything we have planned 10 Oct 2024 Large Language Models
How do you ensure performance when building AI services? When building the FCDO’s first ever public-facing LLM service, CYB came through challenges to guarantee performance - our Head of Engineering Ali Salaman explains all 05 Sep 2024 Large Language Models AI Government digital
Why AI won’t work without content design CYB’s associate Content Designer Helen Gaskell writes about why we won’t be able to fully trust AI until we fix the information we feed it 10 Jul 2024 AI in Government Large Language Models AI
Caution Your Blast announces launch of new UK Government marriage service CYB has built a new service for the Foreign, Commonwealth and Development Office that makes it easier for British people to get married or register a civil partnership abroad 15 May 2024 Digital service FCDO Service design
Caution Your Blast announces launch of new UK Government AI-powered service CYB has built a new innovative enquiry service for the Foreign, Commonwealth and Development Office that leverages Large Language Model technology – a first for the UK Government. 18 Apr 2024 Large Language Models Government digital AI
Being honest about AI services: How much do users need to know? As CYB helps the Foreign, Commonwealth and Development Office to engineer LLM solutions, we’ve been asking – do users need to know that a service uses AI? 14 Mar 2024 Large Language Models Content design
A Christmas letter from CYB With another exciting, challenging and rewarding year nearly over, CYB’s Founder and Managing Director Ben Stewart reflects on what 2023 has meant for the company 15 Dec 2023 AI Large Language Models
CYB Engineering Day: developing with LLMs for client solutions Head of Engineering Ali Salaman writes about how his team continues to grow their expertise around Large Language Models 29 Sep 2023 Large Language Models
How to transition into the wonderful world of service design In this "back to school" blog series, CYB's head of design, Christine Fent shares how you can transition into service design and why now might be the perfect time of year to reassess your career path. 08 Sep 2022 Service design career change
How Christine Fent used service design to help UK citizens stranded abroad during Covid-19 lockdowns Christine Fent, Head of Design at Caution Your Blast 28 Apr 2022 Service design
Can the COVID cycling trend be helped by digital? Can the COVID cycling trend be helped by digital? 03 Jul 2020 behavioural change Service design
Broadband boost for the country £5 billion will be spent on the hardest-to-reach places in the UK. 27 Mar 2020 Digital service
