Caution Your Blast (CYB) is a collection of designers, researchers, and software engineers committed to using digital as a force for good. We love working together to solve complex problems and improve people’s lives - whether they be the citizens using services or the teams who build and operate them.
We’re a people-centric digital practice - our employees are at the heart of company decision-making and we seek to continually improve our processes and culture to make CYB a place we can all be proud of.
No need to take our word for it, though; you can have a look at our staff testimonials to get a better feel for life at CYB.
££64,000-£80,000 depending on experience and skill level
About the Senior User Research role
This Senior User Researcher will join our burgeoning Research practice and use a combination of research methods to help clients spot unmet needs and opportunities for their organisation as well as generating rich insights that help teams navigate uncertainty, de-risk development, and create services that users need.
The new Senior User Researcher will work collaboratively as part of a team - always with other CYB folks, sometimes with client experts too - to solve problems for users, drawing on each other's strengths and capabilities to create exceptional user experiences.
The successful candidate will also play a leading role in the development and evolution of our Research practice, adopting and improving our methods and approaches and helping to define the way the various disciplines work together at CYB.
This Senior User Researcher will be line managed by Katie John, CYB’s Head of User Research.
About the skills and mindset the Senior User Researcher will need to thrive
Planning and conducting research
You’re able to create comprehensive research plans, recruit target users and define the research approaches, questions and activities appropriate to the project context, constraints and outcomes; all the great research foundations required to set any piece of work up for it the greatest possible chance of success.
You’re able to use a range of research methods - both qualitative and quantitative - to uncover insights that help shape products and services across a range of environments and contexts.
Communicating analysis and insights
You use analysis and synthesis methods to create actionable research insights for project teams and their wider stakeholders, linking qualitative and quantitative data and thinking about systems-level and behavioural patterns and frameworks to develop significant insights.
You can communicate research findings and insights using a variety of techniques, including, personas, experience maps, and mental models - and if these aren’t quite relevant, you’re able to formulate new ways of sharing and engaging stakeholders with research.
You have the empathy and organisational awareness to influence teams, non-digital colleagues and organisations to take on your findings alongside tactical and strategic recommendations.
You have a broad awareness of trends in digital and how these inform both project activities and the wider CYB research approach.
You have experience of planning and running access needs and assisted digital research, acting as a champion for inclusivity within your team, particularly concerning accessibility and inclusivity.
You’re familiar with adjusting your approach in order to operate as effectively as possible within any technical constraints - whether they be constraints of the product or service being worked on, or a client’s suite of tools.
Iterative, agile delivery
You’ve collaborated with teams to develop exceptional end-to-end products and services that are usable for everyone. You have experience of the different mindset and approach required to succeed at the different stages of the product life cycle (i.e. Discovery, Alpha, Beta, Live).
You’re confident in determining what research is sufficient to allow teams to make progress, and you’re able to re-prioritise and change approach if and when a project requires.
You’re confident advocating for and embedding user-centred design methods in organisations less familiar with the approach, whilst helping to adapt these methods to the social, political and technological contexts you research in.
You’re able to collaborate with teams and stakeholders to ensure robust impact measurement is considered throughout the design process, making sure solutions meet the needs of users and stakeholder outcomes.
Working as part of a multidisciplinary team
You proactively contribute to team planning activities to ensure that research priorities align with the overall roadmap and address knowledge gaps and test relevant hypotheses.
You can mentor or manage less experienced User Researchers to guide their skills development and research approach, giving honest and constructive feedback about performance on a project and providing guidance and support to help them further develop their craft.
Working at Caution Your Blast
Profit share: Company profits shared equally every quarter among all employees
Share options: The option to buy shares at a later date.
Free, anonymous counselling: Access to HelloSelf, online counselling and therapy, whenever and whatever you need it for.
Health cover: Private health insurance to help cover the cost of prescriptions, treatments, and therapies
Parental leave: Well-paid maternity, paternity and adoption leave.
Cycle-to-work: We’re registered under the Cycle-to-Work scheme, so you can buy a bike and accessories tax-free.
Learning & development: We'll contribute towards books, training courses and conferences that help you learn and grow in your role here.
Laptop: Your choice of work MacBook
Flexible working: Whether your child's ill, the plumber’s running late, or you have some deep-focussed work to do, we vary our working hours from time to time. Outside of team and client commitments that may require working from an office from time to time, we encourage everyone to work from home when helpful
Flexible leave: Around your holidays when you need and how much you need
Team time: The wider CYB team comes together outside of client projects at least monthly
Socials: In-person company socials one a month
The journey to joining Caution Your Blast as a Senior User Researcher
Review company and role: Review the job description to see if it's the sort of work that you can get excited about
Submit CV and covering email: If you think our organisation and the role matches your skills, experience, and interests, send your CV along with a few paragraphs outlining why you’d like to take on the role to firstname.lastname@example.org
Cultural fit discussion: If we think you’d be a good fit, we’ll get in touch to set up an initial 45-minute video call or in-person meeting
Interview: 1-hour interview with the Head of Profession, and one other CYB team member
We want our recruitment process to be as inclusive as possible, so if you have questions about the role, or would like to discuss alternative ways to showcase your interest and expertise, then please do get in touch at email@example.com.