Journal Journal

14 results found for ''

04/04/2022 - Opinion

How Christine Fent used service design to help UK citizens stranded abroad during Covid-19 lockdowns

Christine Fent, Head of Design at Caution Your Blast


04/02/2021 - Opinion

What information is important?

In the information age, cutting through the noise is vital – as we found in our latest project with the FCDO


03/10/2020 - Opinion

Writing for the Web: What we learned from GOV.UK

How best to get your message across when writing online


04/10/2020 - Opinion

CYB x OSS: How we're making the most of Open Source

Using OSS technology to improve online services


03/09/2020 - Opinion

Using mental models to understand complex services

Analysing how users behave and what help they get from organisations


05/07/2020 - Opinion

Can the COVID cycling trend be helped by digital?

Can the COVID cycling trend be helped by digital?


01/06/2020 - Opinion

Working from home during COVID-19? Yes, it can be done

How we've adapted to the new normal


02/06/2020 - Opinion

Researching sensitive topics: what we learnt talking to bereaved families

Improving a digital service through research


05/03/2020 - Opinion

Broadband boost for the country

£5 billion will be spent on the hardest-to-reach places in the UK.


05/03/2020 - Opinion

The importance of government digital

Government digital services need to focus on end users