Journal Journal

4 results found for ''

04/04/2022 - News

Five things I’ve learned from running remote unmoderated usability tests

Mike Green, an Associate User Researcher, shores one way of testing designs quickly and reliably with lots of users


03/09/2020 - Opinion

Using mental models to understand complex services

Analysing how users behave and what help they get from organisations


04/06/2020 - News

Researching sensitive topics: what we learnt talking to bereaved families

Learning about difficult subjects through user research