We aim to deliver innovative, challenging and exciting digital products and services with which we can demonstrate new intellectual property and drive changes for social good.
With all new ways of doing things it takes time to see what’s good and bad, what we wish to keep and what we wish to improve. In these early days of a digital society the subject of data privacy is just one of these areas. The debates will rage for some time about what private data is appropriate or not to share in return for benefits that businesses are prepared to offer.
For us however, designing the future means enforcing every person's right to a private life. In a digital context this means strong data privacy by default through every layer of society. By private data we mean such data that can be used to identify a specific individual, or characterise their behaviours.
We propose there should rarely be a situation where any private data about a user is obtained by businesses when providing digital products such as Apps. All such data should be circumscribed by the products themselves and remain solely in the hands of the user. The business providing the product should not be able to appropriate private data, or view it outside of closed questions, or pass it on to another party.
We seek to drive positive social change that is user focussed, sustainable and economically viable. We do this to improve the largest number of people's lives we can in a measurable way.
Inclusion is fundamental to this work, and is often our biggest challenge as it is expensive to be truly inclusive. One way we deal with this is by narrowly focussing on a user group that is currently not well catered for. This allows us to narrow the service and product scope and hence lower our investment risk. It addresses the target of inclusion by bringing services to otherwise disenfranchised groups of people.
And we don’t see social good as synonymous with weak business models. Conversely we are designing innovative and strong business models that offer large numbers of people greater, more equable, benefits than they have previously been offered.
Our design thinking includes the wider responsibility that society has towards the environment. We think flora and fauna have needs, they have rights, just as people do. A waterway, and its resident aquatic communities therein, need to have the right to claim damages from societies that abuse them. Society needs to become a good custodian. And designers on behalf of society need to review their proposals in the hard light of whether they are marginalising the needs of the environment.
As a small team we feel responsible every day to each other for our decisions in this area. We know we are struggling to deliver against this design principle but we are getting better day by day. We talk about the issue more openly now as a team and find stories to tell around how digital can make a difference by design. We’re also positive that by taking on the hard work we’ll get traction into the huge environmental issues that current digital practises are causing. We think by design all this could be different.
As well as creating digital services, we specialise in building capability within an organisation to ensure the client can minimise the costs of future digital delivery.
We have a deep understanding of user research and it's importance in any digital product and service. We are proud to have leading UK senior user experience skills within our organisation.
Our research team have worked across a number of sectors for high profile clients. Projects include digital cities and smart transport, digital charity donation, central government transformation, higher education and beyond.
We are experienced in a wide variety of research and testing methods, including qualitative research interviews, research and design workshops, quantitative surveys, wireframes, personas, user journeys, and lab testing for Agile development of digital services.
Our lead user researcher is a published author having been involved in over ten significant publications on research and design.
Our team have an exceptional background in product management, having been at the cutting edge of the industry for over ten years.
We have successfully managed complex and large scale products for organisations such as BT, The Guardian and the 2012 Olympics, always ensuring outstanding digital products and a lasting capability within our client organisation.
We ensure our skills are kept up to date by managing digital products within the Caution Your Blast social good suite, so we can so constantly pass our learning onto our clients and partners. We try to ensure we are never behind the times, or just another consultant, we really know our craft.
Product Management is one of our speciality focus areas and we attempt to share with the community through conferences and giving talks on the topic.
Several members of Caution Your Blast are trained Service Managers and have overseen the transformation of entire government services, into digital centres of excellence.
This senior position is a natural fit for our experience where we bring an ideal balance of stakeholder management, governance and innovation to any senior role.
We have built, run and advised on large scale services and our experience is second to none in balancing available investment with the right team to create quality solutions.
Service Design is at the heart of the Caution Your Blast model, allowing us to provide innovative and well thought out solutions with stories that everybody can understand from stakeholders through to junior team members.
We strive and delight in delivering the unexpected but also realistic digital solutions. Our service design drives upwards to create new business models and downwards into the minute detail of how our products work.
Our experts are highly respected regularly lecturing in the topic, having taught at Imperial College London, Royal College of Art and currently teaching at Rice University in Copenhagen.
SENIOR LEVEL MENTORING
Due to our experience and success in Digital at senior ‘c-level’, we are ideally placed to offer senior level mentoring in digital and how to make it a success. This includes organisations who are just starting out on their digital journey, to those who are already well established and are looking to check up for an external view.
Our experts can work one to one with individuals or groups of senior leaders, to unlock the mysteries of digital across user needs, business models, new technologies, governance and delivery, to create a plan to continue as a successful digital organisation.