The benefits of AI
without the risk

Caution Your Blast's AI Knowledge Management solution rapidly collects, organises and shares internal and external knowledge to make life easier for your staff and users.

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Case study: Launching the Foreign, Commonwealth and Development Office’s first ever public-facing AI-enabled service

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How it works
Understand

01 Understand

Our solution uses AI-enabled technology to quickly understand complex, multi-part user queries

Match

02 Match

It then matches these to pre-approved, pre-written content without relying on further staff involvement or technical help

Respond

03 Respond

Users then receive accurate, safe and trustworthy answers within seconds

What are the benefits?

Reduce costs

Vastly increasing user self-service saves you money by reducing the time needed of your experts

Managed by non-technical staff

Operate and maintain the solution without the need for expert AI knowledge, supporting upskilling and retention of your people

AI-risk free

The solution is safeguarded from generative AI risks of hallucination, generating bias content or exposing personal data

Leveraging your knowledge base

The solution builds on your organisational information to establish and maintain a structured knowledge base that positions you for significant benefits from AI going forward

Increased productivity

Free your expert staff from dealing with manual customer-engagement tasks to concentrate on more urgent, critical, or rewarding, higher value work

User satisfaction

Built with user-centred design principles so your users confidently self-serve with trust in the advice given, and benefitting from responses to complex enquiries in as little as just 5 seconds