Caution Your Blast

Case study: Launching the Foreign, Commonwealth and Development Office’s first ever public-facing AI-enabled service

How it works

01 Understand

Our solution uses AI-enabled technology to quickly understand complex, multi-part user queries

02 Match

It then matches these to pre-approved, pre-written content without relying on further staff involvement or technical help

03 Respond

Users then receive accurate, safe and trustworthy answers within seconds

What are the benefits?

Reduce costs

Vastly increasing user self-service saves you money by reducing the time needed of your experts

Managed by non-technical staff

Operate and maintain the solution without the need for expert AI knowledge, supporting upskilling and retention of your people

AI-risk free

The solution is safeguarded from generative AI risks of hallucination, generating bias content or exposing personal data

Leveraging your knowledge base

The solution builds on your organisational information to establish and maintain a structured knowledge base that positions you for significant benefits from AI going forward

Increased productivity

Free your expert staff from dealing with manual customer-engagement tasks to concentrate on more urgent, critical, or rewarding, higher value work

User satisfaction

Built with user-centred design principles so your users confidently self-serve with trust in the advice given, and benefitting from responses to complex enquiries in as little as just 5 seconds

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Some of the brilliant people we’ve worked with

“Working with CYB brought optimism, pragmatism and innovation to our business. They helped us understand how to make things better, listen to our users and how to use technology to get the maximum value and impact. It's helped us get future funding and has been fantastic for our business.”

James Alden, Founder
Climate Edge

“CYB have been excellent to work with. They have faced a number of challenges in working with a large corporation, but their ability to navigate these challenges and still deliver agile and disruptive design and programming is exceptional.”

Nicholas Mazzei, Head of Digital & Technology, Director
British Telecom (BT)

“The CYB team hit the ground running and collaborated seamlessly with other development partners to deliver value through their user needs led approach to delivery and re-use where possible of existing, open source, components. I enjoyed working with CYB and look forward to having the opportunity to again.”

Ying-lun Chiu, Technical Architect
Cabinet Office

“CYB’s friendly, talented, and professional team can work with internal staff to quickly deliver results and create change. They create strong working relationships, flexing to each problem but are not afraid to challenge the status quo, or spend time to coach and support others to get the best outcome.”

Michael Whitehouse, Senior Product Manager
Foreign, Commonwealth & Development Office / Government Digital Service