Designing to integrate AI into personalised government services CYB’s Senior Service Designer Erlend Prendergast writes about how government can provide more personalised AI-enabled services with smart design decisions 01 May 2025 Large Language Models AI Service design
The importance of research and user-centred design in healthcare Drawing on her experience of the healthcare sector, CYB’s Lead User Researcher Anita Chandra writes about how the NHS can benefit from putting research and UCD at its centre 02 Apr 2025 Healthcare NHS Service design
