Insights, views and tips

Community garden with categories

Free sharing and reuse - digital magic? Part 2

Part 2 - Free sharing and reuse is a key approach to doing digital better. We explore the inherent challenges, how to make good decisions, and how to realise the benefits of freely sharing the foundational elements of a digital service.

24 Nov 2025

Government digital Open source Software Development

Community garden sans categories

Free sharing and reuse - digital magic? Part 1

Part 1 - Free sharing and reuse is a key approach to doing digital better. We explore the inherent challenges, how to make good decisions, and how to realise the benefits of freely sharing the foundational elements of a digital service.

8 Aug 2025

Government digital Open source Software Development

Notarial Content Design - Blog header

Improving FCDO guidance for British people abroad: how we unpublished 120 pages

How do you condense 120 pages of content into one clear and efficient page of guidance? CYB’s Content Designer Alison Evans writes about one of the key tasks she carried out for FCDO

21 Jan 2025

Government digital Digital transformation

CYB Christmas - blog header

A Christmas letter, 2024

Founder/Managing Director Ben Stewart reflects on an eventful and successful year for CYB, and looks forward to 2025

18 Dec 2024

NHS AI in Government Large Language Models AI Government digital

Global rollout - Ros - blog header – 1

What is it like to roll out a digital service to every country in the world?

Working on a service that requires a global rollout is exciting - but also full of obstacles. CYB’s Associate Project/Delivery Manager Ros Vaughan writes about her experience

24 Oct 2024

Government digital Service design Transformation

AI performance - blog header

How do you ensure performance when building AI services?

When building the FCDO’s first ever public-facing LLM service, CYB came through challenges to guarantee performance - our Head of Engineering Ali Salaman explains all

5 Sept 2024

Large Language Models AI Government digital

AI user research - blog header

What I learned conducting user research for an AI service

Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service

24 Jul 2024

Research Ops Research Philosophy User Research

AI in Government - Launch - blog header

Caution Your Blast announces launch of new UK Government AI-powered service

CYB has built a new innovative enquiry service for the Foreign, Commonwealth and Development Office that leverages Large Language Model technology – a first for the UK Government.

18 Apr 2024

Large Language Models Government digital AI

Anita - Research ops - Blog header

Research Ops at CYB: creating tailored frameworks for success

CYB’s User Research Lead Anita Chandra writes about how we developed a bespoke Research Ops model that has already helped our big name clients

11 Oct 2023

Research at CYB: creating user segments to make tailored hypothesis Pt1

Research at CYB: creating user segments to make tailored hypotheses (part 1)

In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work

17 May 2023

Introducing CYB’s research philosophy

Introducing CYB’s research philosophy

CYB’s Head of Research, Katie John, presents the key values and ideas that underpin our work in the area

12 May 2023

User Research Research Philosophy

Psychological Safety p1

How CYB creates psychological safety in our user research sessions

Caution Your Blast’s Head of Research Katie John writes about how you can navigate difficult subjects when conducting user research

2 May 2023

User Research psychological safety

Delivery management blog header

Delivery Management at CYB: getting up to speed quickly with new work

CYB’s Associate Delivery Manager Ros Vaughan gives three steps to follow that will set your team up for better outcomes and giving value for money

27 Apr 2023

consulting Government digital

How Ali Salaman became CYB’s tech whiz and helped transform digital in government

How Ali Salaman became CYB’s tech whiz and helped transform digital in government

Ali Salaman, CYB’s Head of Engineering, is a talented software developer with a background in payment processing and more than 20 years experience. Here he tells us about his role with CYB and his experience transforming old code within government.

15 Feb 2023

Software Development Government digital

Running research sessions to understand assisted digital support

Running research sessions to understand assisted digital support

As a User Researcher, it is important that we design services that work for everyone. To do this, we need to make sure that we research with people who can’t or don’t want to use digital services.

20 Sept 2022

User Research usability testing

Developers and User Researchers

Why should developers get involved in user research?

This week we hear from Richard Bray, one of CYB's talented web developers on why he thinks developers should get involved in user research.

4 Jul 2022

Development User Research

WCID

World Creativity and Innovation Day: Using digital as a force for good

CYB highlights a project that helped emerging countries improve their digital capabilities

21 Apr 2022

Digital capability Government Innovation

Mike testing

Five things I’ve learned from running remote unmoderated usability tests

Mike Green, an Associate User Researcher, shares one way of testing designs quickly and reliably with lots of users

7 Apr 2022

User Research usability testing

CYB Voices - Roshni

CYB Voices: Spotlight on Rosh Ghedia, User Researcher

An interview with Rosh Ghedia as part of our new series of conversations putting a spotlight on, and celebrating, different members of our team.

16 Feb 2022

Mental model rev

Using mental models to understand complex services

Analysing how users behave and what help they get from organisations

9 Sept 2020

Bereavement

Researching sensitive topics: what we learnt talking to bereaved families

Learning about difficult subjects through user research

25 Jun 2020

Importance of Government Digital

The importance of government digital

Government digital services need to focus on end users

27 Mar 2020

Government digital