Designing to integrate AI into personalised government services CYB’s Senior Service Designer Erlend Prendergast writes about how government can provide more personalised AI-enabled services with smart design decisions 1 May 2025 Large Language Models AI Service design
The AI Action Summit 2025: Progress, Promises and Pitfalls As the Paris summit ends, CYB’s Head of Engineering Ali Salaman takes stock of the pros and cons and what it means for the future of AI 12 Feb 2025 AI in Government
Problem Lenses: How and when should I use AI? - Part 3 Part 3 of Ali Salaman’s three-part series looks at how businesses can use AI to explore ideas and manage knowledge with large language models 21 Nov 2024 Large Language Models
Problem Lenses: How and when should I use AI? - Part 2 Part 2 of Ali Salaman’s three-part series explores the potential for AI to help businesses with process automation and optimisation, promote ethical choices and translate text 20 Nov 2024 AI in Government Large Language Models
Problem Lenses: How and when should I use AI? - Part 1 Part 1 of Ali Salaman’s three-part series looks at how AI could help businesses automate repetitive tasks, support complex decisions and generate insights from unstructured data 19 Nov 2024 Large Language Models AI in Government
How do you ensure performance when building AI services? When building the FCDO’s first ever public-facing LLM service, CYB came through challenges to guarantee performance - our Head of Engineering Ali Salaman explains all 5 Sept 2024 Large Language Models AI Government digital
What I learned conducting user research for an AI service Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service 24 Jul 2024 Research Ops Research Philosophy User Research
Why AI won’t work without content design CYB’s associate Content Designer Helen Gaskell writes about why we won’t be able to fully trust AI until we fix the information we feed it 10 Jul 2024 AI in Government Large Language Models AI
How Give A Little uses lean methods to make cashless fundraising more affordable Give A Little’s Product Manager James Alden-John writes about how CYB’s point of donation software platform helps charities by adopting a lean approach 13 Jun 2024 Cashless giving
Caution Your Blast announces launch of new UK Government AI-powered service CYB has built a new innovative enquiry service for the Foreign, Commonwealth and Development Office that leverages Large Language Model technology – a first for the UK Government. 18 Apr 2024 Large Language Models Government digital AI
Being honest about AI services: How much do users need to know? As CYB helps the Foreign, Commonwealth and Development Office to engineer LLM solutions, we’ve been asking – do users need to know that a service uses AI? 14 Mar 2024 Large Language Models Content design
Helping a government service reach 99.75% processing rate Working with the FCDO on Emergency Travel Documents, CYB were able to improve the percentage of straightforward ETDs issued within 48 hours from 83% 9 Nov 2023
What CYB would like to see at the Government’s AI Summit As the UK Government hosts a historic AI Safety Summit, members of the CYB team write about the policies and outcomes they believe will help us use artificial intelligence ethically and responsibly 1 Nov 2023
A multidisciplinary approach is key to building new services in Government Following the launch of services for the FCDO’s Overseas Registration Unit, CYB’s team explains how success was built on research, design and open source technology 24 Oct 2023
Research Ops at CYB: creating tailored frameworks for success CYB’s User Research Lead Anita Chandra writes about how we developed a bespoke Research Ops model that has already helped our big name clients 11 Oct 2023 Research Ops
Parenting at CYB: managing the work/life balance In the first of our August series on parenting while working, CYB employees share their advice on how best to juggle your career with raising your children 8 Aug 2023 Working parents
Staying one step ahead of security threats In our latest video detailing how CYB use new ways of working, our Head of Engineering Ali Salaman talks about how we approach software security 26 Jul 2023 Innovation
Using AI as a “smart beginner” to quickly solve technical problems CYB’s Associate Transformation Lead, David Farrell, writes about using CYB’s integrated version of ChatGPT to help circumvent a project roadblock 14 Jul 2023 AI Chat GPT
Creating tailored research ops CYB's User Research Lead, Anita Chandra, presents a video on how we created a bespoke research framework that has helped our clients 9 Jun 2023
Research at CYB: using user segments to design tailored hypotheses (part 3) In the final part of our series, Katie John, CYB’s Head of Research, writes about how being able to design tailored hypothesis leads to improved services 25 May 2023
Research at CYB: Creating data validated user segments (part 2) In the second of three blog posts, CYB’s Head of Research Katie John writes about how to set yourself up to make tailored hypotheses 24 May 2023
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
AI, ChatGPT and Bing – what is the future of content? With AI promising to revolutionise how we work and live, CYB’s Head of Content Shaun Curran considers what the rise of technology like ChatGPT means for content 13 Mar 2023 Chat GPT AI
Why do we close CYB over Christmas? CYB’s Managing Director/Founder Ben Stewart explains why the company shuts down for Christmas - and how his “slow IT” approach benefits everyone at the company 14 Dec 2022
Why CYB is partnering with Climate Edge for its next hackathon CYB and Climate Edge aim to help smallholder farmers upscale their business 17 May 2022 Climate Innovation Hackathon
