Insights, views and tips

Means of sharing - Community garden.png

Free sharing and reuse - digital magic? Part 3

Free sharing and reuse is a key approach to doing digital better. In this final part 3 we look at how to share, in particular at the different means we have to share in order to realise the benefits of freely sharing reusable digital assets..

9 Mar 2026

Open source Government Software Development

Community garden with categories

Free sharing and reuse - digital magic? Part 2

Part 2 - Free sharing and reuse is a key approach to doing digital better. We explore the inherent challenges, how to make good decisions, and how to realise the benefits of freely sharing the foundational elements of a digital service.

24 Nov 2025

Government digital Open source Software Development

Community garden sans categories

Free sharing and reuse - digital magic? Part 1

Part 1 - Free sharing and reuse is a key approach to doing digital better. We explore the inherent challenges, how to make good decisions, and how to realise the benefits of freely sharing the foundational elements of a digital service.

8 Aug 2025

Government digital Open source Software Development

Healthcare - Anita - blog header

The importance of research and user-centred design in healthcare

Drawing on her experience of the healthcare sector, CYB’s Lead User Researcher Anita Chandra writes about how the NHS can benefit from putting research and UCD at its centre

2 Apr 2025

Healthcare NHS Service design

AI Action Summit 2025 - Blog Header

The AI Action Summit 2025: Progress, Promises and Pitfalls

As the Paris summit ends, CYB’s Head of Engineering Ali Salaman takes stock of the pros and cons and what it means for the future of AI

12 Feb 2025

AI in Government

Notarial Content Design - Blog header

Improving FCDO guidance for British people abroad: how we unpublished 120 pages

How do you condense 120 pages of content into one clear and efficient page of guidance? CYB’s Content Designer Alison Evans writes about one of the key tasks she carried out for FCDO

21 Jan 2025

Government digital Digital transformation

CYB Christmas - blog header

A Christmas letter, 2024

Founder/Managing Director Ben Stewart reflects on an eventful and successful year for CYB, and looks forward to 2025

18 Dec 2024

NHS AI in Government Large Language Models AI Government digital

Health 2

Caution Your Blast named as supplier to Digital Capability for Health 2 Framework

CYB joins the likes of IBM, Ernst & Young and Thoughtworks onto the Crown Commercial Service’s list of 22 companies providing digital solutions to improve the NHS and other public sector healthcare bodies

12 Dec 2024

consulting NHS Digital transformation

AI blog series - part 2 - blog header – 1

Problem Lenses: How and when should I use AI? - Part 2

Part 2 of Ali Salaman’s three-part series explores the potential for AI to help businesses with process automation and optimisation, promote ethical choices and translate text

20 Nov 2024

AI in Government Large Language Models

AI blog series - part 1 - blog header – 1

Problem Lenses: How and when should I use AI? - Part 1

Part 1 of Ali Salaman’s three-part series looks at how AI could help businesses automate repetitive tasks, support complex decisions and generate insights from unstructured data

19 Nov 2024

Large Language Models AI in Government

Global rollout - Ros - blog header – 1

What is it like to roll out a digital service to every country in the world?

Working on a service that requires a global rollout is exciting - but also full of obstacles. CYB’s Associate Project/Delivery Manager Ros Vaughan writes about her experience

24 Oct 2024

Government digital Service design Transformation

AI performance - blog header

How do you ensure performance when building AI services?

When building the FCDO’s first ever public-facing LLM service, CYB came through challenges to guarantee performance - our Head of Engineering Ali Salaman explains all

5 Sept 2024

Large Language Models AI Government digital

AI user research - blog header

What I learned conducting user research for an AI service

Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service

24 Jul 2024

Research Ops Research Philosophy User Research

AI content design - blog header – 2

Why AI won’t work without content design

CYB’s associate Content Designer Helen Gaskell writes about why we won’t be able to fully trust AI until we fix the information we feed it

10 Jul 2024

AI in Government Large Language Models AI

Marriage - Launch - blog header – 1

Caution Your Blast announces launch of new UK Government marriage service

CYB has built a new service for the Foreign, Commonwealth and Development Office that makes it easier for British people to get married or register a civil partnership abroad

15 May 2024

Digital service FCDO Service design

AI in Government - Launch - blog header

Caution Your Blast announces launch of new UK Government AI-powered service

CYB has built a new innovative enquiry service for the Foreign, Commonwealth and Development Office that leverages Large Language Model technology – a first for the UK Government.

18 Apr 2024

Large Language Models Government digital AI

AI in Government - Content design - blog header

Being honest about AI services: How much do users need to know?

As CYB helps the Foreign, Commonwealth and Development Office to engineer LLM solutions, we’ve been asking – do users need to know that a service uses AI?

14 Mar 2024

Large Language Models Content design

Anita - Research ops - Blog header

Research Ops at CYB: creating tailored frameworks for success

CYB’s User Research Lead Anita Chandra writes about how we developed a bespoke Research Ops model that has already helped our big name clients

11 Oct 2023

Research at CYB: creating user segments to make tailored hypothesis Pt1

Research at CYB: creating user segments to make tailored hypotheses (part 1)

In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work

17 May 2023

Introducing CYB’s research philosophy

Introducing CYB’s research philosophy

CYB’s Head of Research, Katie John, presents the key values and ideas that underpin our work in the area

12 May 2023

User Research Research Philosophy

Fearless teams: why psychologically safe teams deliver innovative work

Fearless teams: why psychologically safe teams deliver innovative work

In the second part of our series, CYB’s associate Transformation Lead Jon Sykes writes about how to create psychological safety that helps teams thrive

9 May 2023

psychological safety

Psychological Safety p1

How CYB creates psychological safety in our user research sessions

Caution Your Blast’s Head of Research Katie John writes about how you can navigate difficult subjects when conducting user research

2 May 2023

User Research psychological safety

Delivery management blog header

Delivery Management at CYB: getting up to speed quickly with new work

CYB’s Associate Delivery Manager Ros Vaughan gives three steps to follow that will set your team up for better outcomes and giving value for money

27 Apr 2023

consulting Government digital

How Ali Salaman became CYB’s tech whiz and helped transform digital in government

How Ali Salaman became CYB’s tech whiz and helped transform digital in government

Ali Salaman, CYB’s Head of Engineering, is a talented software developer with a background in payment processing and more than 20 years experience. Here he tells us about his role with CYB and his experience transforming old code within government.

15 Feb 2023

Software Development Government digital

How CYB cares - formbuilder

Why Caution Your Blast keeps XGovFormBuilder open source

CYB believes in using digital as a force for good, and sharing our open source, reusable form builder with the wider community helps us do just that

9 Nov 2022

Open source Form builder

Running research sessions to understand assisted digital support

Running research sessions to understand assisted digital support

As a User Researcher, it is important that we design services that work for everyone. To do this, we need to make sure that we research with people who can’t or don’t want to use digital services.

20 Sept 2022

User Research usability testing

Developers and User Researchers

Why should developers get involved in user research?

This week we hear from Richard Bray, one of CYB's talented web developers on why he thinks developers should get involved in user research.

4 Jul 2022

Development User Research

Mike testing

Five things I’ve learned from running remote unmoderated usability tests

Mike Green, an Associate User Researcher, shares one way of testing designs quickly and reliably with lots of users

7 Apr 2022

User Research usability testing

CYB Voices - Roshni

CYB Voices: Spotlight on Rosh Ghedia, User Researcher

An interview with Rosh Ghedia as part of our new series of conversations putting a spotlight on, and celebrating, different members of our team.

16 Feb 2022

Hacktober

CYB x OSS: how we're making the most of Open Source

Using OSS technology to improve online services

8 Oct 2020

Mental model rev

Using mental models to understand complex services

Analysing how users behave and what help they get from organisations

9 Sept 2020

P1170364

Can the COVID cycling trend be helped by digital?

Can the COVID cycling trend be helped by digital?

3 Jul 2020

behavioural change Service design

Bereavement

Researching sensitive topics: what we learnt talking to bereaved families

Learning about difficult subjects through user research

25 Jun 2020

Rocket

Broadband boost for the country

£5 billion will be spent on the hardest-to-reach places in the UK.

27 Mar 2020

Digital service

Importance of Government Digital

The importance of government digital

Government digital services need to focus on end users

27 Mar 2020

Government digital