The importance of research and user-centred design in healthcare Drawing on her experience of the healthcare sector, CYB’s Lead User Researcher Anita Chandra writes about how the NHS can benefit from putting research and UCD at its centre 2 Apr 2025 Healthcare NHS Service design
What I learned conducting user research for an AI service Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service 24 Jul 2024 Research Ops Research Philosophy User Research
A multidisciplinary approach is key to building new services in Government Following the launch of services for the FCDO’s Overseas Registration Unit, CYB’s team explains how success was built on research, design and open source technology 24 Oct 2023
How CYB uses Atomic Research to structure our insights CYB’s User Researcher Truly Capell writes about how our team have incorporated Atomic Research into our practice - and how it is helping our clients 17 Oct 2023
Research Ops at CYB: creating tailored frameworks for success CYB’s User Research Lead Anita Chandra writes about how we developed a bespoke Research Ops model that has already helped our big name clients 11 Oct 2023 Research Ops
Writing for large audiences: how to make content-led projects a success CYB’s associate Content Designer Graham Spicer writes about the importance of clear, concise, user-researched content when writing for large, varied audiences 20 Jun 2023
Creating tailored research ops CYB's User Research Lead, Anita Chandra, presents a video on how we created a bespoke research framework that has helped our clients 9 Jun 2023
Research at CYB: using user segments to design tailored hypotheses (part 3) In the final part of our series, Katie John, CYB’s Head of Research, writes about how being able to design tailored hypothesis leads to improved services 25 May 2023
Research at CYB: Creating data validated user segments (part 2) In the second of three blog posts, CYB’s Head of Research Katie John writes about how to set yourself up to make tailored hypotheses 24 May 2023
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
Introducing CYB’s research philosophy CYB’s Head of Research, Katie John, presents the key values and ideas that underpin our work in the area 12 May 2023 User Research Research Philosophy
How CYB creates psychological safety in our user research sessions Caution Your Blast’s Head of Research Katie John writes about how you can navigate difficult subjects when conducting user research 2 May 2023 User Research psychological safety
CYB at Women in Tech: using linguistics in digital CYB’s user researcher Sian Dunn writes about delivering a talk at Women in Tech, and why linguistics is an important tool in digital 9 Feb 2023
The good, the bad and the ugly of working in different consultancies Anita Chandra, CYB’s User Researcher Lead, tells what she’s learned from 15 years of working at consultancies - and why CYB gets things right 26 Oct 2022 consulting
Running research sessions to understand assisted digital support As a User Researcher, it is important that we design services that work for everyone. To do this, we need to make sure that we research with people who can’t or don’t want to use digital services. 20 Sept 2022 User Research usability testing
Why should developers get involved in user research? This week we hear from Richard Bray, one of CYB's talented web developers on why he thinks developers should get involved in user research. 4 Jul 2022 Development User Research
Five things I’ve learned from running remote unmoderated usability tests Mike Green, an Associate User Researcher, shares one way of testing designs quickly and reliably with lots of users 7 Apr 2022 User Research usability testing
CYB Voices: Spotlight on Rosh Ghedia, User Researcher An interview with Rosh Ghedia as part of our new series of conversations putting a spotlight on, and celebrating, different members of our team. 16 Feb 2022 User Research
Researching sensitive topics: what we learnt talking to bereaved families Learning about difficult subjects through user research 25 Jun 2020 User Research
