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Running research sessions to understand assisted digital support

Running research sessions to understand assisted digital support

As a User Researcher, it is important that we design services that work for everyone. To do this, we need to make sure that we research with people who can’t or don’t want to use digital services.

20 Sep 2022

User Research usability testing
Mike testing

Five things I’ve learned from running remote unmoderated usability tests

Mike Green, an Associate User Researcher, shares one way of testing designs quickly and reliably with lots of users

07 Apr 2022

User Research usability testing

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