Designing to integrate AI into personalised government services CYB’s Senior Service Designer Erlend Prendergast writes about how government can provide more personalised AI-enabled services with smart design decisions 1 May 2025 Large Language Models AI Service design
Problem Lenses: How and when should I use AI? - Part 3 Part 3 of Ali Salaman’s three-part series looks at how businesses can use AI to explore ideas and manage knowledge with large language models 21 Nov 2024 Large Language Models
Problem Lenses: How and when should I use AI? - Part 2 Part 2 of Ali Salaman’s three-part series explores the potential for AI to help businesses with process automation and optimisation, promote ethical choices and translate text 20 Nov 2024 AI in Government Large Language Models
Problem Lenses: How and when should I use AI? - Part 1 Part 1 of Ali Salaman’s three-part series looks at how AI could help businesses automate repetitive tasks, support complex decisions and generate insights from unstructured data 19 Nov 2024 Large Language Models AI in Government
How do you ensure performance when building AI services? When building the FCDO’s first ever public-facing LLM service, CYB came through challenges to guarantee performance - our Head of Engineering Ali Salaman explains all 5 Sept 2024 Large Language Models AI Government digital
What I learned conducting user research for an AI service Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service 24 Jul 2024 Research Ops Research Philosophy User Research
Why AI won’t work without content design CYB’s associate Content Designer Helen Gaskell writes about why we won’t be able to fully trust AI until we fix the information we feed it 10 Jul 2024 AI in Government Large Language Models AI
How Give A Little uses lean methods to make cashless fundraising more affordable Give A Little’s Product Manager James Alden-John writes about how CYB’s point of donation software platform helps charities by adopting a lean approach 13 Jun 2024 Cashless giving
Caution Your Blast announces launch of new UK Government AI-powered service CYB has built a new innovative enquiry service for the Foreign, Commonwealth and Development Office that leverages Large Language Model technology – a first for the UK Government. 18 Apr 2024 Large Language Models Government digital AI
Being honest about AI services: How much do users need to know? As CYB helps the Foreign, Commonwealth and Development Office to engineer LLM solutions, we’ve been asking – do users need to know that a service uses AI? 14 Mar 2024 Large Language Models Content design
Research Ops at CYB: creating tailored frameworks for success CYB’s User Research Lead Anita Chandra writes about how we developed a bespoke Research Ops model that has already helped our big name clients 11 Oct 2023 Research Ops
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
Why CYB is partnering with Climate Edge for its next hackathon CYB and Climate Edge aim to help smallholder farmers upscale their business 17 May 2022 Climate Innovation Hackathon
