Designing to integrate AI into personalised government services CYB’s Senior Service Designer Erlend Prendergast writes about how government can provide more personalised AI-enabled services with smart design decisions 1 May 2025 Large Language Models AI Service design
How do you ensure performance when building AI services? When building the FCDO’s first ever public-facing LLM service, CYB came through challenges to guarantee performance - our Head of Engineering Ali Salaman explains all 5 Sept 2024 Large Language Models AI Government digital
What I learned conducting user research for an AI service Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service 24 Jul 2024 Research Ops Research Philosophy User Research
Why AI won’t work without content design CYB’s associate Content Designer Helen Gaskell writes about why we won’t be able to fully trust AI until we fix the information we feed it 10 Jul 2024 AI in Government Large Language Models AI
How Give A Little uses lean methods to make cashless fundraising more affordable Give A Little’s Product Manager James Alden-John writes about how CYB’s point of donation software platform helps charities by adopting a lean approach 13 Jun 2024 Cashless giving
Caution Your Blast announces launch of new UK Government AI-powered service CYB has built a new innovative enquiry service for the Foreign, Commonwealth and Development Office that leverages Large Language Model technology – a first for the UK Government. 18 Apr 2024 Large Language Models Government digital AI
Research Ops at CYB: creating tailored frameworks for success CYB’s User Research Lead Anita Chandra writes about how we developed a bespoke Research Ops model that has already helped our big name clients 11 Oct 2023 Research Ops
Staying one step ahead of security threats In our latest video detailing how CYB use new ways of working, our Head of Engineering Ali Salaman talks about how we approach software security 26 Jul 2023 Innovation
Using AI as a “smart beginner” to quickly solve technical problems CYB’s Associate Transformation Lead, David Farrell, writes about using CYB’s integrated version of ChatGPT to help circumvent a project roadblock 14 Jul 2023 AI Chat GPT
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
AI, ChatGPT and Bing – what is the future of content? With AI promising to revolutionise how we work and live, CYB’s Head of Content Shaun Curran considers what the rise of technology like ChatGPT means for content 13 Mar 2023 Chat GPT AI
Why CYB is partnering with Climate Edge for its next hackathon CYB and Climate Edge aim to help smallholder farmers upscale their business 17 May 2022 Climate Innovation Hackathon
