The benefits of AI
without the risk
Caution Your Blast's AI Knowledge Management solution rapidly collects, organises and shares internal and external knowledge to make life easier for your staff and users.
Case study: Launching the Foreign, Commonwealth and Development Office’s first ever public-facing AI-enabled service
01 Understand
Our solution uses AI-enabled technology to quickly understand complex, multi-part user queries
02 Match
It then matches these to pre-approved, pre-written content without relying on further staff involvement or technical help
03 Respond
Users then receive accurate, safe and trustworthy answers within seconds
Reduce costs
Vastly increasing user self-service saves you money by reducing the time needed of your experts
Managed by non-technical staff
Operate and maintain the solution without the need for expert AI knowledge, supporting upskilling and retention of your people
AI-risk free
The solution is safeguarded from generative AI risks of hallucination, generating bias content or exposing personal data
Leveraging your knowledge base
The solution builds on your organisational information to establish and maintain a structured knowledge base that positions you for significant benefits from AI going forward
Increased productivity
Free your expert staff from dealing with manual customer-engagement tasks to concentrate on more urgent, critical, or rewarding, higher value work
User satisfaction
Built with user-centred design principles so your users confidently self-serve with trust in the advice given, and benefitting from responses to complex enquiries in as little as just 5 seconds