Full Stack Developer
In my role as a Full Stack Developer I have advised a number of organisations including the Foreign, Commonwealth and Development Office, Octopus Investments and Stratajet. A motivated, focused developer, I’m passionate about building visually appealing products that are performant and easy-to-use, built with well-structured and readable code. I’m always willing to learn, teach others, and try new things.
Key projects I have worked on include Emergency Travel Documents, Octopus Investments Online, Octopus Investments valuation tool, Octopus Taxi, Octopus Wealth, StrataFleet private jet fleet management system and the StrataJet private jet flight booking site.
I joined CYB as I wanted to learn different parts of web development. I enjoy learning and then teaching other people what I’ve learnt, especially if they’re less fortunate. Outside of CYB I’ve enjoyed creating courses on Udemy and YouTube, writing a sci-fi novel and making a game for an autistic charity with my wife.
Through my work as a Service Designer in CYB’s Design Practice, and my wider career, I have supported the United Nations Populations Fund and MSD.
I’m a designer with experience across a range of clients, including start-ups, agencies, and corporations in the charity, SportTech and Pharmaceuticals sectors in addition to the public sector. My product design background allows me to approach work with a critical perspective to consider the ‘why’, usability and aesthetics respectively, while also utilising user research and understanding business constraints to deliver optimal solutions. I have strong skills in qualitative analysis, journey mapping, wireframing, usability testing, service design and designing in agile.
I joined CYB as the atmosphere felt very receptive and I wanted to work with people who value research, quality design and who are not afraid to say 'no' or disagree. I’ve worked on a number of different projects through my career including Marriage Affirmation, Lists Assistance, e-Consultations for Pregnant Women, MSD Connect Diabetes and MSD Diabetes Hub. One of my career highlights has been working on a pilot app that focused on providing e-consultations for pregnant women in Nicaragua.
As CYB’s User Research Lead, I have been working with the Foreign, Commonwealth and Development Office on Emergency Travel Documents and IKEA as Research Operations Lead within IMC. Part of the strategic core team within IMC, I’ve helped senior leadership set up research operations to implement a set of standardised processes, methods, guides and tools that support user researchers and UX practices.
Before CYB I performed the same role with an array of national and international companies across consumer goods, energy, health and wellness and financial services, including Royal London, British Telecom, BSkyB, Vodafone), RBS, Shell, BP and Tesco. I also worked in government at the Department for Work & Pensions (DWP) and NHS Scotland. One of my career highlights was helping BT Technology simplify their IT organisation, setting up a Service Design Centre of Excellence and enabling a more insight-driven and collaborative way of working.
As a researcher, I get excited about understanding business and user needs that lead to creating meaningful, valuable solutions for all. I enjoy working with a diverse, like-minded team who strive to make a significant difference to the world around them. So conducting user research at CYB has a special place in my heart, as the focus is always on finding the right solutions to the right problems for businesses, co-workers and the people who use the services we work on.
Head of Content
As Head of Content my job is to oversee the output of CYB’s content through writing and editing clear and compelling copy that promotes CYB’s work, people and values. This takes the form of everything from blogs and newsletters to tender submissions (even the words you’ve been reading on this website). I also provide content design on projects with our clients, such as the Foreign, Commonwealth and Development Office.
I’m proud of what we’ve achieved working with the FCDO, especially during the initial COVID-19 emergency response. Being part of a team that rapidly built new GOV.UK services that allowed Brits stranded abroad during the pandemic to apply for a vital emergency loan was demanding yet thrilling. It was so heart-warming to see that our work, and my content, was making a genuine difference and helping people at such a difficult time.
Coming from a journalistic background, I’ve written for many national and international newspapers and magazines. But CYB allows me to showcase a different set of writing skills, as well as giving me the chance to use my writing for the greater good. Plus, the people here are really nice, as well as talented. It’s a great place to work.
Writing is my passion, and I believe that society benefits from well written content. My aim is to prove that good content can make a difference, and give the great work we do at CYB the platform it deserves.
As CYB’s Visual Designer, my job is to visually communicate CYB’s brand and amplify the brilliant work of the team through digital design. I have been heavily involved in designing our recent rebrand (including this website you’re reading right now!) I’m also working on our point of donation software Give a Little, designing a seamless experience for people using the platform, and promoting new business by creating engaging campaigns.
I recently graduated with a first-class degree from Glasgow School of Art, where my research centred on the role of blockchain technology in the art world. Since then, I've had the opportunity to work across industries including fashion, health, culture, law and tech. One of my highlights was working with homelessness charity Shelter on a campaign for their 50th anniversary, designing and building a large scale window installation in their flagship store.
Working at CYB, you are surrounded by a small but super dedicated and talented team who are passionate about what they do. There's a strong sense that everyone here is driven by making a positive impact. You are encouraged to always question the way things are, which creates an open and forward-thinking environment, promoting growth and collaboration.
One of my aims working with CYB is to engage people through design, and utilise emerging technologies in exciting and innovative ways in order to make a positive difference.
Full Stack Developer
As Senior Fullstack Developer and part of CYB’s Engineering Practice I’ve supported the Cabinet Office, Social Finance, the Foreign Commonwealth and Development Office and the Home Office. In prior roles I’ve advised Greenpeace, Koto, Airbnb, the Canadian Government, Meatable, Incite, BAMM Global, the Design Jobs Board, Bold tendencies, hook.tech and many more organisations.
I’ve recently worked on a form builder product with the Government, which is open source and now used by the Government Digital Service, other departments and has global reach. I manage the growing community around this form builder, which is saving organisations time when they are building online services, involving online forms, and making digital transformation more efficient, and user focussed. I also work on Give a Little, a project that minimises the barriers for charities to take donations.
Making a real impact on people's lives, and getting to make use of my grey matter, is why I work at CYB. I’m interested in using tech and critical thinking to improve the lives of the proletariat and those disproportionately affected, whether in relation to race or gender etc, and I’m interested in inspiring people to get into tech who don’t come from traditional tech or university backgrounds.
Senior Product Manager
As a Senior Product Manager, I have advised several different clients including the FCDO, Social Finance, Squeaky Energy, Neighbourhood Watch, Surrey Council, ABRSM, BSM and The Stationary Office. Outside of consultancy, I worked at Vinspired and Appsme, having also previously worked in music industry, marketing and physiotherapy.
I have over 10 years of diverse digital experience within government, consultancies, charities, product organisations and the music industry. Working at the forefront of delivering value to both users and the businesses I've worked in, I have helped build and motivate teams to deliver the right products and success and played a key role in digital transformation. A team player and problem solver, I’m adept at working with product/technical teams, and do everything necessary to help teams build better products and services.
Some of the standout projects I have consulted on include Prove Your Eligibility, Travel Alerts, Assistance, Long tail of Notarial and other discoveries for FCDO, Leaving Well (Social Finance), the Squeaky energy website rebuild, Neighbourhood Watch discovery, the Vinspired volunteering website, ABRSM Aural Trainer, the BSM Theory Test App and the UK Citizenship Test app.
Having previously had a career in other fields, I have an inquisitive nature, wanting to fix things and solve problems, drawing on my experience and understanding of people from working in physio. I joined the CYB team as I wanted to get involved in some government work, plus I really like the people.
Head of Design and Branding
As Head of Design, I lead CYB’s Design Practice, with responsibility for design strategy and managing our design team. I am a service designer with 20+ years of experience in the design industry and a background in Visual and UX design. Creative problem solving is at the heart of my work. Bringing together user-centred design expertise, analytical thinking, and strong visual communication skills, I help teams design and deliver digital services that delight users and businesses alike.
I have supported a wide range of clients including the FCDO, the Cabinet Office, the Royal Borough of Kensington and Chelsea, the City of London, Southwark Council, Abu Dhabi Art, the Royal Mail and Boots. Prior to joining CYB I was the Founding Partner and Creative Director of Beam Creative, where I developed and grew the agency, leading on design strategy for all projects.
Some of the key projects I have worked on include the Learning Platform for Government, Emergency Travel Alerts, Getting Married Abroad, cycling campaigns for various London councils and the development of a digital performance coaching system.
I like to mentor organisations to adopt user-centred design, using my skills to help improve the world. I love working with a team of people who are extremely talented whilst passionately caring about their work, who sincerely want to change services for the better, serving the social good.
As a User Researcher I work within CYB’s Research Practice. During my career at CYB, and prior to joining the company, I have supported a wide range of organisations including Heineken, Tetley, Pizza Hut, Tesco, Microsoft, Booking.com, Dulux, Sony, Revlon, Perkbox, Talk Talk Broadband, Adobe and the Foreign Commonwealth and Development Office. Having worked in digital social advertising, I career-switched with CYB’s support to become a User Researcher, and I draw on this experience to understand what really resonates with people through research, testing and measurement.
One of my career highlights involved controlling budgets at Perkbox to generate a high return on ad spend, with continuous A/B testing to increase lead volumes across the business. Perkbox became a market leader within just 2 years, largely due to my Facebook strategy where I used an 'experiment, learn and iterate' approach which drove sign-ups at scale using lookalike audiences, creative testing and lead scoring software.
My background in digital and social advertising helps me have the ability to manage projects and stakeholders, communicating results through visual reports and data analytics. As part of my work, I want to help address societal issues through understanding why and how people think and behave.
Director of Digital Services
As Director of Digital Services, I lead on all the commercial aspects of our consultancy work, driving our growth and strategy, supporting our clients. I'm responsible for all sales, delivery and making CYB a brilliant place for people to work, in line with our purpose: using digital as a force for good.
Recent highlights include successfully securing multimillion pound deals, exciting clients, and transforming technology and organisations across the private, public and charity sectors. With over 15 years’ experience in digital transformation, I’ve advised a wide range of clients including the London Borough of Hackney, Young Minds, the Government Digital Service (GDS), the University of London, the Cabinet Office and the Foreign Commonwealth and Development Office. Key projects I’ve worked on have included the 2012 Olympics and GDS Transformation Exemplar.
As Co-Founder and Organiser of Diversity & Inclusion in tech, I help to bring together a global network of people who care about diversity and inclusion in the tech industry. I mentor at several organisations as I'm passionate about technology's potential to have a positive impact on the economy and the environment, making people's lives easier. I'm always interested in hearing from people who share our values, hard work and passion for digital, so get in touch.
Senior Marketing Communications Manager
I am Senior Marketing Communications Manager for Give A Little, CYB’s point-of-donation platform, which helps charities move to cashless giving. My role involves building our community of charities on the Give A Little platform through a range of communications and marketing activities and working more broadly with the sector to help build skills and knowledge to help charities maximise donation revenue through cashless technologies.
Specialising in marketing, PR and communications, I previously worked for a range of organisations, from consumer technology businesses such as Bosch and Pure to charities including Roald Dahl's Marvellous Children's Charity, ScreenSkills and the National Film and Television School. I secured a free-of-charge slot on Piccadilly Circus' iconic digital billboard for Roald Dahl's Marvellous Children's Charity emergency appeal during the pandemic; another career highlight was getting the National Film and Television School featured on the BBC 6pm news when the school was awarded the Outstanding British Contribution to Cinema BAFTA.
The opportunity to combine my technology and charity sector experience at CYB, working on Give A Little, was too good to miss. CYB’s mission is to use digital as a force for good, and I knew I could make a real difference working here. I am very proud that we help a wide range of charities collect cashless donations from Cancer Research UK to London Zoo and from the Church of England to the Change Please Foundation.
Head of User Research
As Head of CYB’s Research Practice I lead and manage our research team, with responsibility for all quantitative and qualitative user research. With a strong focus on using digital as a force for good, I draw on user research insights to create effective, efficient, and delightful user experiences.
I use my understanding of human behaviour and research methods within multidisciplinary Agile teams, to help solve problems for users and businesses. Having worked in research and digital transformation for ten years, I have supported the Foreign Commonwealth and Development Office, Social Finance, Surrey County Council, the Parliamentary Digital Service, the Government Digital Service, Deutsche Bank, HCL, Cardiff University, the Welsh Autism Research Centre, and the NHS Eating Disorders Outpatient treatment team. I have worked on implementing the EU accessibility statement into law, using User Centred Design methods to influence the design of accessibility statements. This along with having my insights used by the W3 - the creators of the Web Content Accessibility Guidelines – has been a career highlight.
Prior to working in digital transformation, I was a research assistant in psychology. This background has given me a good grounding in research methods, ethics, and statistics. I'd like to create a society where the needs of people and the planet are balanced. Using my research skills, I believe I can find solutions that allow people to improve their lives without destroying the planet to get there.
Marketing & Communications Manager
I am CYB’s Marketing and Communications Manager, and it’s my job to communicate and promote all the good work that’s done at CYB. Whether that be via marketing plans, social media, emails, events or podcasts, I’m always seeking different ways to tell others about all the exciting things happening at CYB.
I came to CYB with six years’ experience working in B2B events, promoting and selling exhibitions, and working across conferences and awards. I worked in a range of industries, including television, intellectual property, heating, ventilation and cooling; recycling and waste management; fashion and jewellery.
I was proud that during the pandemic I doubled the number of events I was managing and provided sales support when staff were furloughed, and that I launched an inaugural event without sales support that achieved 117% paid registrations, growing that same event's registrations by 121% when we switched to virtual during the pandemic.
I joined CYB as I wanted to work for an organisation that puts people first, that cares about its employees but is also purpose driven and cares about the projects it chooses to take on. That's exactly what I found at CYB! I want to use my creative content and storytelling skills to promote the hardworking, talented people at CYB, and the great work CYB is doing to improve people's lives.
With a background in architecture, UX, strategy and graphic design, Delayne has the technical and conceptual dexterity to get ideas off the ground. From establishing strong visual narratives to designing strategy and experience to engaging clients and executing campaigns, Delayne is a curious, creative, and thoughtful team member who never stops learning. She is deeply interested in people – how they shape their places, solve their problems and live their lives in the constantly shifting digital and physical spaces they inhabit.
I work within CYB’s Engineering Practice as Lead Engineer. While working for CYB I’ve supported the Foreign, Commonwealth and Development Office and prior to joining the company, in my work for SS&C GlobeOp, we partnered with many banks to automate payments via SWIFT network. The banks I worked closely with during this time included JP Morgan, Goldman Sachs, Morgan Stanley, Citibank, Bank of America Merrill Lynch and the Royal Bank of Scotland.
One of my career highlights involved working on an emergency travel documents application, for the Foreign, Commonwealth and Development Office, which has helped many people. Other career highlights include building a payments workflow system from the ground up to processing 1.3 trillion USD. I also automated the payment flow through a SWIFT middleware application, which I was able to expand to other parts of the company to have all SWIFT traffic flow through, making it a core application for the company's business.
I joined CYB because I like what the company stands for - building services for the public good appeals to me. I felt I could also make use of the experience I've gained during my career to make a difference at CYB. I've always liked the idea of consultancy and being surrounded by a great team at CYB that have a deep and broad knowledge of their subject area was an added bonus.
My role as Product Manager at CYB sees me working on our point of donation software Give A Little, helping charities such as Church of England, Cancer Research UK and Change to improve their fundraising in a cashless society. I'm in charge of reviewing and managing the different features of the Give A Little product to ensure it provides the best possible service to users.
I previously worked on the creation and launch of a new health and wellbeing standard for workplaces for Investors in People, who assess other organisations to provide them with guidance on best practices around people management. Before that, I worked on health and wellbeing programmes for medium to large corporations including CIGNA International, Chevron, Shell, Coca-Cola, Pepsi and Dubai Bank. Working with CYB appealed to me because the Give a Little project was so interesting, and I knew I’d be working on something that would genuinely help people. Plus, I really clicked with the people who interviewed me, and I knew we understood each other and agreed on how best to develop and deliver a product. I'd love to think that I'm contributing to helping the charity sector understand the technology that helps them to raise funds and navigate a contactless society.
Since joining CYB as a Delivery Manager I have been working with the Foreign, Commonwealth and Development Office on two projects that helped British nationals, Enabling Emergency Travel & Providing Assistance Abroad.
With Enabling Emergency Travel, we reduced application processing time, making the lives of travellers, and processing centre agents, much easier. Providing Assistance Abroad involved improving GOV.UK information and services to better assist British nationals abroad, tailoring services to the needs of the user (for example, making it easier to find thenearest English-speaking translator).
Previously I was Head of Delivery at Daydot, working on experience optimisation projects for clients like the RSPB, Hearst magazines, and the Wall Street Journal. I learned about working in a fast-paced agency environment, liaising with stakeholders and endeavouring to meet everyone’s expectations.
I really enjoy working at CYB, as everyone is really genuinely lovely. Even in my interview, I felt like I was chatting with an old friend. The fortnightly social events that are actually well attended, and the Team Hour sessions, where the whole team brainstorm about ways in which we can make the company better, is a monthly highlight. That speaks to the brilliant culture CYB has cultivated.
Throughout my career, I'd like to use my skills to help be a force for good in the world. If I can help make even one person's experience of the world better (or less worse), I’ll be happy.
Through my work I seek to bring people together to research, practise and share how judicious use of new digital technologies can increase human care both for the earth, and for each other. I have extensive experience in leading product and service innovation across multiple sectors including government, medical, media, telecommunications, and private.
I founded CYB specifically to bring to market a fresh approach to high end service transformation consultancy using digital. Focussing on leading by doing, on people, on value delivered, and capability building in clients.
Our company name Caution Your Blast® acts as a reminder of the challenges of transforming to a digital society. The phrase has long been displayed on signs near the runway at London City Airport here in the United Kingdom, to remind pilots not to use too much throttle due to the risk of injuring ground staff. But it also co-exists in one other place - as a virtual sign modelled in the computer action adventure game Grand Theft Auto, where it is displayed at Francis International Airport, Liberty City. In this virtual digital world the meaning of the sign is of course totally arbitrary and here the main use of the sign is instead as light entertainment: a ramp to launch your fast moving vehicle into the air for stunts.
The juxtaposition of intended meanings between these two worlds - the real and the virtual - captured in this one sign, illustrates how in the digital world rules are arbitrary, rules can be rewritten entirely, meanings changed, and new rules constructed. That the medium of digital has no constraints and boundaries that equate to those of the real world and vice versa, is essential to embrace if we are to responsibly design products and services that harness digital technologies. Even our long-standing theories of human communication are being rewritten as a result. Modelling the real world in digital simply misses the point, the power, and the potential, of the medium.
And as we now know our dramatic shift towards digital has been happening at exactly the same time as another drama: global warming. This is an extinction crisis which requires humans to fundamentally change the way we live by ceasing to consume products and services powered by fossil fuels and intensive agriculture. In this context I believe that digital technologies offer many new ways to drive such behavioural change at the global scale required.
We now need teams of skilled individuals to help deliver a future we can be proud of given this extraordinary challenge in front of us where almost all ways of communicating, working and living are undergoing massive change. We are proudly building one of those teams here at CYB, and we openly and actively support others to do the same.
In my role as a Service Designer in CYB’s Design Practice I have supported a wide range of organisations including the Foreign Commonwealth and Development Office (FCDO), Surrey County Council, Gingerbread - Nation Single Parent Charity, St Christophers Hospice, Healthy London Partnerships, Barking and Dagenham Council, Southwark Council, Haringey Council, West London CCG, Origin Housing and the Health Foundation.
Key projects I have worked on include Digitising Providing Assistance Abroad for FCDO, redesigning peer support services to improve single parent’s wellbeing for Gingerbread, the Healthy High Streets Innovation project for Healthy London Partnerships and Coach4Care for St Christopher’s Hospice.
I took part in Year Here, the postgraduate course in social innovation focussed on building creative, scalable responses to social problems supported by industry mentoring. One of my career highlights was leading the redesign of peer support services for the national single parent's charity Gingerbread, establishing co-design as a core part of the charity's strategy, developing and testing a set of innovative services to help improve single parent families' health and wellbeing, and engaging a whole host of partners and stakeholders in the process.
Through my work at CYB I use methods and principles of service design to co-create exceptional and visionary services that are efficient, sustainable and have people's health and wellbeing at their core.
Full Stack Developer
Working within the Engineering Practice as a Full Stack Developer, I have a track record of supporting a wide range of organisation. Some of the organisations I have supported or collaborated with at CYB and in my prior career include the Foreign, Commonwealth and Development Office, the Centre for Ecology and Hydrology, the Environment Agency, the Met Office, Ordnance Survey, Keynetix and Atkins Global.
Almost all of the projects I've worked on as a software engineer have been public or national good focused. Key projects and services I’ve had the opportunity to work on during my career so far include Emergency Travel Documents, UK Geoenergy Observatories (UKGeos), Environmental Science to Services Partnership, Business Information Management for the Subsurface (Innovate UK), Research into Web API design, development & documentation, IGeology3D, Sustainable use of the Subsurface, National Geoscience Data Centre (NGDC), Crowdsourcing for CEH Digital Landcover map, Crowdsourcing for BGS Digital Geology map, Proactive Infrastructure Monitoring and Evaluation (PRIME), and a Building Stones Database for Scotland. One of my career highlights was being a guest speaker at PETEX 2016, the largest subsurface-focused global conference and exhibition in the UK.
I love to observe, think, innovate, and optimise. My Ikigai, or reason for being, is to craft and embed a value orientated philosophy into the teams I'm in, the projects I'm on, and the systems that challenge me.
Director of Software Engineering
As a co-owner of CYB and Director of Software Engineering, I manage strategy and delivery of CYB’s capabilities in digital technologies, ensuring we are abreast of technology choices, laws, cyber-security, and new ways of working.
I myself am a highly experienced technical architect and full stack software developer with a track record of innovation, and in delivering efficient and effective software that meets user needs in a timely and cost-effective way. I have worked on and delivered innovative solutions across multiple sectors - government, finance, media and more.
My role includes being a mentor and coach of our growing talented engineering team, and I also work and collaborate on projects as and when my direct support can make a difference.
As part of our mission at CYB to help organisations transition to digital I founded Give A Little®, the world’s first Point of Donation Platform. This is a technology service that supports charities handle the technology changes inherent with the move away from cash donations to digital payment methods, where donors are seeking to use payment cards, wallets, direct debit, bank-transfers etc.
We had identified that almost all charities would struggle to stay abreast of the technology required to support new and changing experiences for donors. This has since proven correct, and indeed became a life-line in the Covid-19 pandemic. From launching early in 2019, we have helped over 5,000 charities, from soup kitchens to national institutions, raise over £10M of revenues.
Business Analyst (Associate)
As an Associate Business Analyst at CYB, and with over 20 years’ experience in digital transformation, I have supported a number of organisations using digital as a force for good. The organisations I have helped to support include the Foreign Commonwealth and Development Office, the Ministry of Justice, the Department for the Environment Food and Rural Affairs, Shawbrook Bank, the Cabinet Office and the Department for Work and Pensions.
I’ve worked on key projects such as the Learning Platform for Government for the Cabinet Office, Apply for Divorce for the Ministry of Justice, Short Term Loans application for Shawbrook Bank and the Pensions Dashboard for the Department for Work and Pensions.
Having worked with CYB in a blended team, I realised what a wonderful, hardworking, and dedicated bunch of people they were. I was given the opportunity to join one of their teams to support the Foreign Commonwealth and Development Office and I jumped at the chance. My experience of previously being a developer has given me the technical knowledge and insights on how developers work and what they need to do their jobs effectively. It also helps me communicate business requirements to developers in a technical way; and helps me to 'translate' tech speak to non-technical business people achieving the best outcome for all.