Who we are

Our diverse, adaptable team of experts is passionate about making a difference.

We love to add brilliant new minds to our team. Check out our current job openings and let us know if you could be a good fit.

We pride ourselves on building open and honest relationships with everyone we work with - trust and constructive working leads to new ways of thinking and innovative solutions.

Katie John

Head of User Research

As Head of CYB’s Research Practice I lead and manage our research team, with responsibility for all quantitative and qualitative user research. With a strong focus on using digital as a force for good, I draw on user research insights to create effective, efficient, and delightful user experiences.

I use my understanding of human behaviour and research methods within multidisciplinary Agile teams, to help solve problems for users and businesses. Having worked in research and digital transformation for ten years, I have supported the Foreign Commonwealth and Development Office, Social Finance, Surrey County Council, the Parliamentary Digital Service, the Government Digital Service, Deutsche Bank, HCL, Cardiff University, the Welsh Autism Research Centre, and the NHS Eating Disorders Outpatient treatment team. I have worked on implementing the EU accessibility statement into law, using User Centred Design methods to influence the design of accessibility statements. This along with having my insights used by the W3 - the creators of the Web Content Accessibility Guidelines – has been a career highlight.

Prior to working in digital transformation, I was a research assistant in psychology. This background has given me a good grounding in research methods, ethics, and statistics. I'd like to create a society where the needs of people and the planet are balanced. Using my research skills, I believe I can find solutions that allow people to improve their lives without destroying the planet to get there.

Picture of Katie John

Katie John

Head of User Research

As Head of CYB’s Research Practice I lead and manage our research team, with responsibility for all quantitative and qualitative user research. With a strong focus on using digital as a force for good, I draw on user research insights to create effective, efficient, and delightful user experiences.

I use my understanding of human behaviour and research methods within multidisciplinary Agile teams, to help solve problems for users and businesses. Having worked in research and digital transformation for ten years, I have supported the Foreign Commonwealth and Development Office, Social Finance, Surrey County Council, the Parliamentary Digital Service, the Government Digital Service, Deutsche Bank, HCL, Cardiff University, the Welsh Autism Research Centre, and the NHS Eating Disorders Outpatient treatment team. I have worked on implementing the EU accessibility statement into law, using User Centred Design methods to influence the design of accessibility statements. This along with having my insights used by the W3 - the creators of the Web Content Accessibility Guidelines – has been a career highlight.

Prior to working in digital transformation, I was a research assistant in psychology. This background has given me a good grounding in research methods, ethics, and statistics. I'd like to create a society where the needs of people and the planet are balanced. Using my research skills, I believe I can find solutions that allow people to improve their lives without destroying the planet to get there.

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We will go above and beyond to deliver the best outcome for you and your users.

Associates

We have a diverse roster of talented associates that allows us to rapidly scale up as needed with highly skilled individuals that boast specific technological expertise.

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Dan Ashton

Business Analyst (Associate)

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Dan Ashton

Business Analyst (Associate)

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Liz Griffin

Senior Content Designer (Associate)

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Liz Griffin

Senior Content Designer (Associate)

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Neil McWhinnie

Senior Content Designer (Associate)

Picture of Neil McWhinnie

Neil McWhinnie

Senior Content Designer (Associate)

Working with us

Get in touch

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1 Phipp St
London, EC2A 4PS
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Registered in England and Wales no. 07203051.