Senior Service Designer

Salary £64,000 - £80,000

About CYB

Caution Your Blast (CYB) is a collection of designers, researchers, and software engineers committed to using digital as a force for good. We love working together to solve complex problems and improve people’s lives - whether they be the citizens using services or the teams who build and operate them.

We’re a people-centric digital practice - our employees are at the heart of company decision-making and we seek to continually improve our processes and culture to make CYB a place we can all be proud of.

No need to take our word for it, though; you can have a look at our staff testimonials to get a better feel for life at CYB.

About the Senior Service Designer role

Caution Your Blast is looking for a talented Senior Designer to join us at an incredibly exciting time for the company. We’re passionate about creating innovative, user-led digital solutions that improve the lives of both users and the organisations who serve them. Service design is at the heart of all of our work so that we continue to create exemplary end-to-end services able to deliver meaningful impact.

The new Senior Designer will initially join our work with a central government department and play a pivotal role in shaping how citizens understand and interact with new and existing services.

This Senior Service Designer will be line managed by Christine Fent, CYB’s Head of Design and Branding.

About the skills and mindset the Senior Service Designer will need to thrive

We’re looking for skilled practitioners with experience working as part of a multi-disciplinary team, specifically someone who has:

  • collaborated with teams to develop exceptional end-to-end products and services that are usable for everyone 

  • developed low-fidelity concepts and high-fidelity designs that help teams create meaningful solutions for users 

  • communicated design ideas using a variety of techniques, including, service models, user journeys, system maps and/or infographics

  • supported user research activities to gather impactful insights and translated them into proposed next steps

  • designed accessible services for people who have access needs and use assistive technology

  • mentored or managed more junior designers to guide their skills development and design approach

  • Introduced and advocated for design thinking in organisations less familiar with a user-centred approach

Working at Caution Your Blast

Profit share: Company profits shared equally every quarter among all employees

EMI share scheme: The option to buy shares at a later date

Free, anonymous counselling: Access to HelloSelf, online counselling and therapy, whenever and whatever you need it for

Health cover: Private health insurance to help cover the cost of prescriptions, treatments, and therapies

Parental leave: Well-paid maternity, paternity and adoption leave

Cycle-to-work: We’re registered under the Cycle-to-Work scheme, so you can buy a bike and accessories tax-free

Learning & development: We’ll contribute towards books, training courses and conferences that help you learn and grow in your role here

Laptop: Your choice of work MacBook

Flexible working: Whether your child’s ill, the plumber’s running late, or you have some deep-focussed work to do, we vary our working hours from time to time. Outside of team and client commitments that may require working from an office from time to time, we encourage everyone to work from home when helpful

Team time: The wider CYB team comes together outside of client projects at least monthly

Socials: In-person company socials one a month

The journey to joining Caution Your Blast as a Senior Service Designer

  1. Review company and role

    Review the job description to see if it’s the sort of work that you can get excited about

  2. Submit CV and covering email

    If you think our organisation and the role matches your skills, experience, and interests, send your CV along with a few paragraphs outlining why you’d like to take on the role to

  3. Cultural fit discussion

    If we think you’d be a good fit, we’ll get in touch to set up an initial 45-minute video call or in-person meeting

  4. Interview

    1-hour interview with the Head of Profession, and one other CYB team member

  5. Offer

  6. Onboarding

We want our recruitment process to be as inclusive as possible, so if you have questions about the role, or would like to discuss alternative ways to showcase your interest and expertise, then please do get in touch at

Get in touch

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The Frames
1 Phipp St
London, EC2A 4PS
© Caution Your Blast Ltd 2022
Registered in England and Wales no. 07203051.