How CYB helped a government service reach 99.75% processing rate Working with the FCDO on Emergency Travel Documents, CYB were able to improve the percentage of straightforward ETDs issued within 48 hours from 83% 09 Nov 2023
How CYB uses Atomic Research to structure our insights CYB’s User Researcher Truly Capell writes about how our team have incorporated Atomic Research into our practice - and how it is helping our clients 17 Oct 2023
Collaboration at CYB: how person-centric ways of working are at the heart of success CYB’s Director of Digital, Richard Grove, writes about the ways to achieve constructive collaboration with new teams 01 Jun 2023 Caring consulting
Research at CYB: using user segments to design tailored hypotheses (part 3) In the final part of our series, Katie John, CYB’s Head of Research, writes about how being able to design tailored hypothesis leads to improved services 25 May 2023
Research at CYB: Creating data validated user segments (part 2) In the second of three blog posts, CYB’s Head of Research Katie John writes about how to set yourself up to make tailored hypotheses 24 May 2023
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
Helping Brits abroad, supporting charities and a website redesign: CYB’s favourite projects of 2022 Four members of CYB’s team reflect on their favourite collaborative projects from last year 18 Jan 2023 consulting