How CYB helped a government service reach 99.75% processing rate Working with the FCDO on Emergency Travel Documents, CYB were able to improve the percentage of straightforward ETDs issued within 48 hours from 83% 09 Nov 2023
Research at CYB: Creating data validated user segments (part 2) In the second of three blog posts, CYB’s Head of Research Katie John writes about how to set yourself up to make tailored hypotheses 24 May 2023
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
