What I learned conducting user research for an AI service Building AI services means new ways of working. CYB’s User Researcher Truly Capell writes about what she learned working on the FCDO’s first public-facing AI-enabled service 24 Jul 2024 Research Ops Research Philosophy User Research
Research at CYB: creating user segments to make tailored hypotheses (part 1) In the first blog of a series, CYB’s associate Senior Performance Analyst, John Drinkwater, writes about the project that led to vital research work 17 May 2023 User Research
Introducing CYB’s research philosophy CYB’s Head of Research, Katie John, presents the key values and ideas that underpin our work in the area 12 May 2023 User Research Research Philosophy
How CYB creates psychological safety in our user research sessions Caution Your Blast’s Head of Research Katie John writes about how you can navigate difficult subjects when conducting user research 02 May 2023 User Research psychological safety
Running research sessions to understand assisted digital support As a User Researcher, it is important that we design services that work for everyone. To do this, we need to make sure that we research with people who can’t or don’t want to use digital services. 20 Sep 2022 User Research usability testing
Why should developers get involved in user research? This week we hear from Richard Bray, one of CYB's talented web developers on why he thinks developers should get involved in user research. 04 Jul 2022 Development User Research
Five things I’ve learned from running remote unmoderated usability tests Mike Green, an Associate User Researcher, shares one way of testing designs quickly and reliably with lots of users 07 Apr 2022 User Research usability testing
CYB Voices: Spotlight on Rosh Ghedia, User Researcher An interview with Rosh Ghedia as part of our new series of conversations putting a spotlight on, and celebrating, different members of our team. 16 Feb 2022 User Research
Using mental models to understand complex services Analysing how users behave and what help they get from organisations 09 Sep 2020 User Research
Researching sensitive topics: what we learnt talking to bereaved families Learning about difficult subjects through user research 25 Jun 2020 User Research
